rent payment

1. When is rent due?

Rent is due on the 1st of the month. Be advised that a late fee of $75 will be charged after midnight on the 3rd of the month if we haven’t received payment by then.

2. What are my options for paying rent?

We accept payments by check, ACH (automatic withdrawal from your checking account), or electronic check. NO cash or credit cards.

3. Where is the rent drop box?

The rent drop box is located at Metropolis, 1011 Colorado Blvd, Denver, CO 80206.

4. How do I pay by ACH?

Please fill out an ACH form from our office to have rent automatically withdrawn from your checking account.

5. How do I pay by electronic check?

Follow the link on our website titled “Online Rent Pay” in the Resident Resources section.

6. What is the late fee for rent?

The late fee is $75.  Rent plus late fee must be paid in certified funds.

7. What are certified funds?

Certified funds are Money Orders or Cashier's Checks.

lease and renewal

1. When does my lease expire?

Please refer to your lease for expiration information, paying special attention to paragraph 11.  If you need a copy, please call us at 303.333.3773 and we can send a copy to you via e-mail.  We require 60 days notice, prior to the lease expiration as to whether you will be renewing or vacating.  If notice is not received, the lease reverts to a month-to-month lease and there is a month-to-month fee of $75/month.

2. How do I renew my lease?

Contact the main office at 303.333.3773 and ask for a leasing agent.


3. If I decide not to renew, how many days notice must I give?

You must give 60 days written notice, due on the 1st of the month 60 days prior.  Please refer to your lease agreement for specifics.

4. Can I break my lease?

Yes, although there is a is a liquidated damages fee that must be paid.  The fee is contingent on the amount of time remaining on your lease (ie the longer you have remaining on the lease, the more the liquidated damages amount is). Please refer to paragraph 21 on your lease titled Liquated Damages.  If you need a copy, please call us at 303.333.3773 and we can email you one.

5. How do I refer a friend?

We have a short form that needs to be completed and turned into our office when your friend applies.  Once they actually move into their new apartment, you will receive a rent credit for the following month.

6. When will I receive my security deposit?

Your security deposit will be sent to the forwarding address provided on the Notice to Vacate form within 60 days after we receive keys.

7. Do I need renter’s insurance?

We highly recommend renter's insurance, but do not require it.

pets

1. What are your rules regarding pets?

You may have 2 pets under 35 lbs each. The non- refundable pet fee is $150, the refundable pet security deposit is $150, and the monthly pet rent is $20. This covers both pets. You may not combine the weights to have one larger pet.

2. What are your rules regarding pet waste cleanup?

If you live in a building that allows pets, we require our residents to be responsible pet owners. That means you must pick up your pet’s waste and dispose of it in an exterior dumpster. Failure to follow these rules is a violation of the lease agreement and may result in eviction.

utilities and parking

1. What are my parking options?

Parking at the buildings are reserved parking only. Please contact the office to reserve a spot or to be placed on the waiting list. Street parking is also available and may require a city permit. Check with our office for details.

2. What utilities are included?

Trash removal and recycling.

3. How do I pay for my utilities?

All buildings are a bit different.  Some buildings require you to sign up for the electrical consumption for your apartment thru Xcel Energy.  We use a Resident Utility Bill Service that will send you a monthly bill for your proportional share of Gas, Water and Sewer (electrical if you are not metered by Xcel). If you have not received a bill after one month of living in the apartment, please call us to let us know.

4. Where is the recycling located?

It varies by building, but usually the white recycling bin is located next to the trash bin behind each building. At Metropolis, the recycling bin is located just inside the garage entrance.

5. What items can I recycle?

Most will except broken down cardboard boxes, glass, aluminum cans, and paper.  Check the  recycling bin pictures for more items.  Electronic recycling can be dropped off at our Metropolis location. 

6. Who do I call if the Internet is down?

If you live at Aperture, Rocket, Metropolis, Works, Prana, Shambhala, or Route 66, call ETS directly at 303.467.3828.  If you live at Lodge or H2O, call the main office 303.333.3773.

maintenance

1. How do I make a maintenance request?

We highly recommend that maintenance requests get submitted online. To do this, go to www.boutiqueapartments.com 24/7, click on "Resident Resources", click on "Maintenance Request", and complete the form. This will help us track your request.  Once submitted online, the maintenance technician as well as the main office will receive an email. You may also call our main line at 303.333.3773.  If you have an after-hours maintenance emergency such as a water leak or gas leak please call 303.370.0200.  For a fire, police or medical emergencies call 911.

2. What do I do if there’s a water leak?

For toilet clog and over flow please turn off the water to the toilet.  On Monday - Friday from 9am-5pm call our main line at 303.333-3773.  After hours call 303.370.0200.

3. What do I do if I smell a gas leak?

1) Open the windows and leave the apartment immediately, do not turn off any lights. Once you have done that: 2) Call Xcel Energy at 1-800-895-2999; then 3) call us M-F from 9am-5pm at 303.333.3773 (or after hours 303.370.0200).

4. What do I do if my disposal jams?

There is a disposal key under the sink in the shape of an S (curved Alan wrench). Insert the key in bottom center and spin the key. There is also a red reset button right beside the hole where the key is inserted. If neither of these things work, submit a work order on line or call us at 303.333.3773.

5. What do I do if one or more of my outlets do not work?

Check the electrical panel to see if it has been tripped. Most should be on the wall, except H2O. If a switch has been tripped, turn it off then on. If that does not work, please submit a work order on line or call us at 303.333.3773.

6. Do you replace light bulbs?

Yes, we replace light bulbs for the lighting that we provide. To have them replaced, submit a work order on line or call us at 303.333.3773.

7. What about heating and cooling?

If you have an emergency heating or cooling situation, call us immediately, at 303.333.3773 during work hours, or our after-hours emergency line at 303.370.0200.